Establishing a formal Steam Packet users’ group, which would comprise representation from both passengers and freight customers is just one of the suggestions from the island’s TravelWatch group.

The organisation, which monitors the Isle of Man’s air and sea links with the UK, was responding to news of a government public consultation on the future of the island’s ferry services and has urged as many passengers and freight customers as possible to air their views.

A group spokesman said it offered an opportunity for better sea travel for the island.

‘The completion of the Heysham to M6 link will eliminate the traffic delays through Lancaster, and increase the attractiveness of Heysham for freight and accompanied vehicles,’ he said.

‘An early agreement between the government and the Steam Packet could provide clarity regarding future vessels, and their operational requirements.’

The group said clarity and robust negotiations were needed for Liverpool services, where agreement is still to be reached on a replacement river berth.

According to TravelWatch it is vital any new Liverpool facilities are close to the city centre for the benefit of foot passengers.

The group has suggested options to address the ending of the current user agreement in 2026. One is to maintain the status quo up to 2022 when a formal tendering process for the service should be undertaken. However, it suggests uncertainty during the twilight years of the current agreement could make the Steam Packet unwilling to invest, leading to ageing ships and declining service.

Another option would be to invite the Steam Packet to propose a new deal of such exceptional value it would be welcomed by Tynwald. No complex tendering process would be required and there would be the added advantage of certainty.

However, Travelwatch suggests any new agreement should incorporate a publicly accountable regulator ‘with teeth’. It would also like to see government representation on the company board, transparent ‘open book’ accounting, and more customer focus.

Other suggestions include a more imaginative fare structure with discounted pricing schemes such as used by airlines, and a customers’ loyalty scheme. It also called for an end to small print terms and conditions.

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