I had 2 flights booked and payed with Citywing, 1 flight for southern 100 and another flight for classic tt. I had payed it with my visa debit card and rang my bank and they were able to get me my money back through what is called chargeback. The bank wanted a hard copy of my confirmation emails from citywing, and they did the rest. Ive now re booked with Eastern Airways for near enough the same price as citywing...