Just booked next years trip for 3 of us, been on lap-top, mobile and land line since 08.00am The website can't cope with demand, phone line constantly engaged, finally got through on mobile at 08.40 and kept on hold till 09.10, ......... It's not easy, in fact it"s quite stressful not knowing how long It will take to get through or if you'll get the dates/times you would prefer. (thinking back, it took 7hrs before I got through last year)

Not sure what they can do about it but it's certainly not ideal......... so, what is the solution guys? What system would best suit everyone fairly?